Help

Getting your desk link

After checkout, enter your email at hirebobble.com/welcome and your desk link appears. Bookmark it; it's your login. Lost it? Email hello@hirebobble.com from the address you bought with.

Connect Gorgias

  1. Gorgias → Settings → REST API.
  2. Copy your subdomain (the part before .gorgias.com), your agent email, and the API key.
  3. Paste them into the Gorgias card on your desk. Set the "send from" address to your support inbox and "sign as" to your support persona's name.
  4. Save and test.

Connect Shopify

  1. Shopify admin → Settings → Apps and sales channels → Develop apps → Create an app (name it Bobble).
  2. Configure Admin API scopes: read_orders, read_customers. Install the app.
  3. Copy the Admin API access token (starts with shpat_) into the Shopify card with your store domain (yourstore.myshopify.com).

Connect WooCommerce

  1. WooCommerce → Settings → Advanced → REST API → Add key.
  2. Permissions: Read. Copy the consumer key and secret into the WooCommerce card with your store URL.

Google Sheets log

  1. Create a sheet. Share it (Editor) with the Bobble service account email shown on your desk.
  2. Paste the sheet link into the Google Sheets card. Bobble adds a "Bobble" tab and writes a row per ticket.

Slack

Create an incoming webhook in Slack (Apps → Incoming Webhooks), paste the URL. You get escalation pings and a daily 9am ET digest.

Teaching him

Rules are plain English. Good rules are specific: "Refund orders under $40 without asking." "Never promise a delivery date." "Escalate anything mentioning a lawyer." He cites the rule he applied in every note. If he gets something wrong, open the ticket on your desk and use "Teach him from this ticket."

Draft vs auto

Draft mode: he leaves an internal note in Gorgias with his suggested reply and tags the ticket bobble:drafted. You send from Gorgias or from your desk. Auto mode: he sends replies himself when his confidence is above your threshold (default 80%). Everything else still becomes a note. Escalations always go to a human.

Hours and billing

A working hour is time spent on tickets, metered to the minute, one minute minimum per ticket. Most tickets take 5 to 20 seconds, so they bill as one minute. Starter includes 10 hours a month. Hour packs top you up and never expire. At zero hours he pauses.

Something's wrong

Email hello@hirebobble.com with your store name. A human replies.